STORE POLICY

Customer Care

At Ping Pong Pearlscales, our commitment to customer satisfaction goes beyond providing exceptional aquatic companions. We prioritize your experience from the moment you explore our virtual aisles to long after your new goldfish has found its home. Our knowledgeable and friendly customer care team is dedicated to assisting you with any inquiries, offering expert advice on goldfish care, and ensuring a seamless shopping journey.

We understand that each customer is unique, just like our diverse range of goldfish. Whether you're a seasoned aquarist or a first-time goldfish owner, our customer care professionals are here to guide you every step of the way. From helping you choose the perfect goldfish to addressing any post-purchase questions, we are committed to fostering a positive and enjoyable relationship with our customers.

Privacy & Safety

At Ping Pong Pearlscales, we take the security and privacy of your information seriously. We employ robust measures to safeguard all customer data, ensuring a secure and confidential environment for your personal and transactional details. Our website utilizes industry-standard encryption protocols to protect your sensitive information during online transactions, providing a secure browsing experience.

The delivery address will be shared with our trusted courier and if contacted for customer support additional information may be collected. We keep only essential details of all transactions for personal records and tax purposes. These details will be removed from our records if requested, to request removal please contact us at sales@pingpongpearlscales.com. Website analytics are collected automatically to help us optimize the site. Our commitment to your privacy extends to every interaction you have with us, whether on our website, through customer service inquiries, or during the shipping process.

This website was created using Wix, 'Wix is compliant and certified with the highest international privacy and security regulations, including Soc 2 Type 2, PCI DSS Level 1, several ISOs, GDPR, CCPA and LGPD.'

Cookie Policy

Cookies are small text files placed on your device when you visit our website, helping it function efficiently and providing us with insights. Adjust cookie preferences through your browser settings. We may update this policy; check periodically for changes.

Strictly Necessary Cookies: Essential for site functionality.

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Function: Used for security reasons.

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Function: This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.

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Function: This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.

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Function: For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB).

Analytical/Performance Cookies: Improve website performance.

None as of this update.

Functionality Cookies: Enhance personalized features.

None as of this update.

Targeting/Advertising Cookies: Deliver relevant content.

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Function: Identifies unique visitors and tracks a visitor’s sessions on a site.