FREQUENTLY ASKED QUESTIONS

What are your festive period delivery dates?

Festive Period Delivery Dates: Last Available Delivery Date of This Year: Friday 20th December 2024 First Available Delivery Date in New Year: Tuesday 7th January 2025 Orders placed between these dates will be delivered from Tuesday 7th January onwards. Please keep this in mind when selecting preferred delivery dates. We will be unavailable for contact on the 24th, 25th and 26th of December, please continue to send communications and we shall reply on the 27th December. Merry Fishmas!
Where do your Goldfish come from?

Our unique 'Ping Pong Pearlscales' Goldfish are affectionately bred by us in Bristol, UK. We also supply a wider range of exquisite Fancy Goldfish for you to choose from. These are meticulously selected from other Fancy Goldfish breeders, stores and importers enabling us to provide you with incredible ornamental Goldfish species that are difficult to source. Imported Goldfish will have the country of origin in the description on the product page.
How do you know the sex of the fish?

We inspect each Goldfish, looking at vents, breeding stars and breeding behaviour. However, despite our best efforts, we cannot guarantee the sex of the fish with 100% certainty.
Can I contact you for information/knowledge about my own Goldfish?

Absolutely! We love to be contacted with questions and strive to give informative advice to all Goldfish enthusiasts. Contact us at sales@pingpongpearlscales.com or on Facebook or Instagram (Ping Pong Pearlscales).
Do you ship Goldfish worldwide?

We don't offer worldwide shipping, this requires facilities we don't have in place yet. At present we ship to 'Mainland UK' only.
Can you hold my Goldfish after purchase?

We are unable to hold Goldfish for longer than 10 days after the purchase date, delivery must be booked for a date within 10 days of purchase. This allows us to have vital tank space for the next beautiful Goldfish.
How much does delivery cost?

We charge £30 shipping for each order, collection is free.
When will my Goldfish be delivered?

Our deliveries are made on Tuesday - Friday weekdays. At check-out you will select a preferred delivery date. This will be a Tuesday - Friday weekday within 10 days of your purchase. We will contact you via email to confirm your delivery date after purchase.
Can I reschedule my Goldfish delivery?

Absolutely, Goldfish deliveries can be rescheduled up to 24 hours before our trusted courier collection date. Please let us know rescheduling plans within sociable hours to ensure we can make amendments before the 24 hour period. It is also possible to reschedule within the 24 period but this will incur a £30 fee to cover the courier costs.
Can I collect my Goldfish from you?

Yes! Just get in touch with us on social media/email at pingpongpearlscales@gmail.com to find out more and arrange collection.